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Blade Cleaning

Terms & Conditions
  • All Clients will be deemed to have accepted Blade’s Terms & Conditions (as laid out here) as soon as we commence cleaning for you. Once we carry out your first clean you have agreed to heed to our terms & conditions and therefore ore bound by them.
  • Blade agrees to keep all client’s information confidential.
  • Blade will confirm all bookings after initial consultations have been carried out with the client and the terms & conditions agreed or signed with exceptions to End of Tenancy, One of Cleans and landlords.
  • A minimum booking of 2hrs per cleaning visit applies for all domestic & commercial cleaning services.
  • All cleaning detergents and cloths are provided by Blade so therefore the property of Blade.
  • The client understands that the price quoted does not include anything apart from cleaning labour and products.
  • Each client (with exception to commercial cleaning) must have a fully working Hoover which is available to the cleaner on each visit. The client is responsible for maintaining the condition of the Hoover and Blade accepts no liability for the said Hoover.
  • During initial consultations management can only give a rough estimate of the duration of the cleaning service required which is based on the basic description of the client’s house/office. Please note that times may vary therefore a degree of flexibility is required. If extra time becomes more frequent & a regular thing, charges will be added to the invoices.
  • Clients are asked during initial consultations to complete a cleaning specification list, any extras must be booked in prior to normal cleaning, only through management and will not be completed if asked on the day.
  • The client understands interior & exterior cleaning are two separate cleans and will not be necessarily carried out by your regular cleaner or included in an interior price or hours already booked for interior cleaning.
  • Full payment for services (agreed either at the time of booking or subsequently) is to be made within 48hrs of receipt of invoice or by the date specified on the invoice (for all domestic clients) via cash, credit card or bank transfer. If payment is not made within this time 2.5% of the total invoice will be added each day that payment is overdue.
  • Blade reserves the right to suspend or terminate services if payments are missed despite reminders being sent out.
  • If it is necessary for keys to be collected or returned in order to complete an assignment charges will be applied for each trip. All keys must be returned to the client face to face, if written permission is given to post the keys through the letter box all liability is revoked.
  • If keys are provided they must open the lock without any special efforts or skills. Blade reserves the right to revoke liability if this is not the case.
  • Key replacement & locksmiths fees are only paid if the keys are lost by our operatives.
  • Clients are aware all keys are held in a safe until the day of the clean and returned each night. No personal information is attached to any key fobs and all keys are fully insured.
  • Blade will not be responsible for triggering any alarm systems. Clients should give any special instructions for deactivation/activation of any systems at the initial consultations carried out.
  • If the cleaner is unable to park outside or near the property and parking in a car park is necessary, the client will have this additional charge added to the invoice.
  • Blade will not tolerate rudeness or abuse at any level and therefore reserves the right to suspend or terminate services.
  • In the event of any cancellation Blade requires 24hrs notice to avoid a 50% charge of your total booking.

  • If cleaning is cancelled due to a sickness bug we will not attempt to rebook your clean until you are clear for 48hrs.
  • If cleaning needs to be cancelled on arrival due to a sickness bug that is not over 48hrs clear you will be charged 50% of your total booking and we will not attempt to rebook your clean in for a minimum of 48hrs.
  • If Blade are unable to obtain entry to the property or place of business due to no fault of their own a 50% charge of the total booking will be chargeable.

  • 30 day notice period is required for all cancellations of cleaning slots.

  • A holding period of no longer than 4wks is permitted at any one time.

End of Tenancy – One of Blitz – Spring Cleaning – Moving Out Cleans
  • A minimum booking of 4hrs per cleaning visit applies. The client is advised cleaning may take up to 3x longer than a well maintained home requiring general cleaning.
  • Blade reserves the right to amend the initial quote should the client’s requirements change.
  • We reserve the right to added a further 50% charge of the quoted price if the property is furnished.
  • Extra charges will be added if the removals are still being carried out when we arrive to carry out the cleaning at the corrected booking time.

Commercial Clients.

  • All commercial clients will be deemed to have accepted Blade's Terms and Conditions (as laid out here) as soon as we commence cleaning for you. Once we carry out your first clean you have agreed to heed to our terms and conditions and therefore are bound by them.
  • All commercial clients follow the same agreement listed above unless stated otherwise.
  • All payment for services (agreed either at the time of booking or subsequently) is to be made 30days after receiving the invoice or by the date shown at the top unless a different date is specified in the comments section of the invoice.
  • All payments are to be made by BACS only.
  • If payments are not received by or within the allotted time 2.5% of the total invoice amount will be added each day that payment is overdue.
  • If any invoice remains unpaid by the time the next invoice is issued Blade reserves the right to submit a Pre-Payment Invoice to be paid upfront before any further cleaning takes place.
  • If payments are still not received by the time the third invoice is raised the 30days account originally offered will be withdrawn and immediate payments will be expected or Blade reserves the right to add charges accordingly until full payment is received.
  • If payment has not been received after three months Blade reserves the right to involve a third party to claim all monies outstanding and further charges will be added accordingly by both concerned, all cleaning will cease and be permanently withdrawn.

Carpet & Upholstery Cleaning

  • Blade reserves the right to add an extra 30% charge to the initial quote if the client has a dog, cat or any other hairy animal if due to the extensive amount of hair slowing down the cleaning process.

Dog Walking

  • The client must provide all items necessary for pets to be adequately cared for in the client’s absence (food, medication, leads, tags, collars, cat litter etc) Should pets require any additional supplies whilst in the care of Blade, these will be purchased and added to the invoice.
  • An emergency name & number must be given of someone capable of making a decision relating to the pet(s) in an emergency. If the contact is not given Blade reserves the right to consult a veterinary surgeon and then make a decision in the best interest of the animal.
  • The client is responsible for any veterinary bills, no matter how occurred whilst in the care of Blade.
  • Blade must be altered top any behavioural problems with the pets at the time of booking. Failure to do so may result in additional charges or cancellation of future bookings.
  • Although Blade’s holds public liability insurance, wherever possible pets must be insured by the client.
  • Blade will care for your animal as you would and whilst we make every effort to ensure your pet is well looked after in your absence, Blade cannot be held liable for any loss, injury or death to a pet either inside or outside of the home whilst in our care.

Complaints & Claims

  • The client accepts and understands that poor service, breakages/damage or theft must be reported within 24hrs from the service date. Failure to do so will entitle the client to no refund or recovery cleans.
  • Blade requires the client or his/hers representative at the end of each cleaning session to carry out any inspection. Then if any correction(s) should they be needed can be carried out on the same day and within 24hrs where possible.
  • If the client has scheduled an Inventory check then it must be scheduled to commence no later 24hrs after the cleaning has been carried out to be covered by the Blade “satisfaction guarantee”
  • Any liability claims must be in writing within 48hrs of the incident occurring and within 24hrs of management being notified.
  • Liability

Liability

Blade reserves the right to not be liable for:

  • Completing tasks not on our list.
  • Cleaning jobs not completed due to lack of suitable cleaning equipment (provided by client) in fully working order, no hot water or power.
  • Third party entering or present at the clients premises during the cleaning process.
  • Failing to remove old/permanent stains that cannot be removed using standard carpet/upholstery cleaning methods.
  • Any damage caused by faulty or not in fully working order equipment supplied by client.
  • Any damages caused by using detergents provided by client.
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